FaQs

• Welcome to the Avo Cardi Terms and Condition of Sale. Kindly take some time to read the Terms and Conditions of Sale. Acceptance of the Terms and Conditions of Sale by the User establishes a binding legal agreement between Avo Cardi (Pty) Ltd and the User.
• By purchasing items and making use of our services on this website, you accept and acknowledge that you have read and understand these Terms and Conditions of Sale. Purchasing items on our website is also subject to the General Terms and Conditions. The agreement between the User and Avo Cardi is governed by these General Terms and Conditions, The Terms and Conditions of Sale and the Privacy Policy (whether you are officially registered with us or not), all of which are included on this website.
• If you do not agree to these Terms and Conditions of Sale, kindly do not use this website.

• Full name: Avo Cardi (Pty) Ltd
• Legal status: – A private company with limited liability duly incorporated in South Africa.
• Physical address: Cape Town – 0nline Store
• Telephone number: 064 652 8801
• Website: www.avocardi.co.za
• Email: info@avocardi.co.za
• We do not subscribe to any membership of any self-regulatory or accreditation bodies
• Registration number: 2020/024854/07 – Registered in Sandton Gauteng.
• Owners: details are available upon request
• Physical address for legal service of documents: Cape Town – South Africa. Kindly email info@avocardi.co.za for further information.

• When you purchase our amazing products for the first time, you will be required to create an account on our website. The information that will be required to complete your purchase will include, but not limited to:
• your name
• surname
• email details
• shipping address/physical address
• cellphone number.

Kindly note that we will use your personal information to process your order. We do send out newsletters and notifications and other material related to marketing. Please remember that you do have the right to unsubscribe at any time from all marketing material.

• Protecting your personal information matters to us. Kindly refer to our Privacy Policy, to gain an understanding of how we collect, store, use and share your personal information.

• Click on the person icon on the top of the screen
• Kindly follow the instructions/guidelines

You must be 18 years or older to place an order with Avo Cardi (Pty) Ltd

• Once an account has been created a full record of transactions will be available for the User to access
• For your convenience you are able to retrieve your statements from the invoice records on your online account profile for a time period of 6 months.

• All the products shown on our website will be subject to availability.
• Should any of our products be unavailable we will inform you as soon as possible via email and or a notice will be placed on our website.
• Any refund for items already purchased shall be refunded within 30 days after notification was provided to the User.
• Alternatively, you will also have an option to purchase a substitute product.

• Avo Cardi clothing is exclusively made for you by our local South African clothing manufacturers in Cape Town by Pre-Order.
• Pre-order means we only produce what you buy. We are very focused on reducing wastage in production and in doing so we’re not only ensuring that we can keep our prices lower but we’re also doing our bit to save the planet!
• The order will take up to 10 working days to complete. We support our local SME clothing manufacturers in Cape Town and we work collaboratively to ensure we produce as fast and efficiently as possible.
• The order is usually processed within 2 working days of an order being confirmed.
• Orders placed after 3pm Friday are processed on the following Monday.
• We know you’re excited about your order and we will be updating you regularly by email.
• We are pleased to offer FREE shipping for items over R899.
• Products are delivered within the South African Region only.
• Standard shipping fare is R75.
• We currently use the services of The Courier Guy to deliver our goods.
• Standard shipping is between 2-3 working days for main centers, from the day you receive your email advising you of the shipping (weekends and public holidays are excluded).
• Kindly note that rural or outlying areas could take up to 5-7 working days to reach you (weekends and public holidays are excluded).
• Should you experience problems with your delivery or need any assistance please email us at info@avocardi.co.za
• However please be so kind to work within the estimated delivery times first.
• While we take all the proper steps to ensure that your product reaches you in a good order and within the estimated timelines indicated, we do wish to bring to your attention that we depend on third parties to deliver our goods. Thus, we cannot guarantee the delivery times.
• Kindly ensure that your shipping/delivery address is always correct when you are checking out your order, as we will not accept liability for any delays or losses resulting from non-delivery or delays. We will not be held liable for late delivery or non-delivery of items for matters that was not our fault. Should we be responsible for any late delivery, our liability is limited to a re-delivery at later time that would be negotiated with full cost of delivery to be charged to us.
• Delivery charges cannot be negotiated and can be subject to change at any time. Should delivery prices be mentioned elsewhere on the website kindly refer to the official delivery information for the final cost as the mention of these prices would be for ease of reference and estimation.
• On delivery a note will be sent to you with a summary of the items that have been delivered. A tax invoice will be sent via email which would reflect the pricing and delivery fees and the official amount received for payment. Upon receipt you or the person authorised to accept the goods on your behalf may be requested to sign a copy of the delivery note. Should any person accept a parcel on your behalf, it will be presumed that they have received authorisation to do so.
• In the event that no one was available to receive the delivery, the item will be kept until an agreed delivery date to be negotiated with the driver. We do reserve the right to include any charges for re-deliveries where required.
• By buying our products you’re supporting our local clothing and textile industry.
• We are very meticulous about the quality of our apparel and manufacturing, down to the very cotton that we use in production. To this end, we have carefully selected our manufacturers based on efficiency, quality, professionalism, experience and community support.
• We are proud to partner with manufacturers who are based in the local communities, who empowers unemployed and unskilled people in the community through skills training.

• Purchases made on our website are transacted in South African Rand and includes Value Added Tax (VAT).
• The item prices on our websites excludes delivery charges which will displayed during the checkout process.
• Should delivery prices be mentioned elsewhere on the website kindly refer to the official delivery information for the final cost as the mention of these prices would be for ease of reference and estimation.
• Prices will be charged as displayed on the website.
• We reserve the right to amend any pricing errors that have occurred due to human error, system errors or any other reason.
• Notification of pricing adjustments will be posted on our website; we are aware that you may opt to not continue with purchase subsequent to pricing adjustments.

• Should any errors be identified on the pricing of items or services or product descriptions or any other significant content on our website, we reserve the right not to accept any orders for these items.

• Card transactions will be acquired for Avo Cardi via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
• Payment may be made via Visa and MasterCard.
• You may pay for your orders via credit or debit card or EFT (electronic funds transfer) directly into the bank account of Avo Cardi (Pty) Ltd as displayed on our website.
• We do not store or process any information related to your credit card details. Customer details will be stored by Avo Cardi separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
• The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

• Kindly note that it may be that the colours of the items displayed on our website may not exactly represent the colours of the items projected on your computer or mobile device, we cannot guarantee exact displays of colours on your devices.

• An agreement of sale will commence once the User submits a completed order on our website for a specific product or service with the order subsequently being confirmed by Avo Cardi (Pty) Ltd.
• Your order will be confirmed once you have received confirmation that your order has been accepted.

• We provide all Users with an opportunity to review all the items purchased.
• During the review the User could correct any mistakes.
• The User will also be able to withdraw from the transaction before placing a final order.
• Kindly note that items in a basket without payment received for the item does not constitute a purchase or sale agreement.
• If for any reason the purchased was finalized without a final review, the User, will receive a refund within 14 days of receiving the items.
• The User will receive a refund upon receipt of all items by Avo Cardi (Pty) Ltd.

Returns and Exchanges
• We want you to be 100% satisfied with your items.
• If you have changed your mind or not completely satisfied with your purchase for any reason you may return the item for a full refund, exchange or replacement within a period of 30 days (or 7 days for items on Sale) of delivery to you subject to the conditions below.
• Kindly note that this policy forms part of the General Terms and Conditions.

Exchanges
• Fashion products may be exchanged for a different size/colour if the replacement size/colour is available at the same price as the item that was initially purchased.
• You may also exchange your purchased item for another item to the value of the returned item. You will receive a voucher upon approval of your exchange.
• You could choose a refund if your desired size/colour/item is not available.

Conditions of Return and Exchange (Change of Mind /Unsatisfied with Item)
• The items needs to have the original labels and stickers attached, unused and undamaged.
• Proof of purchase needs to be supplied. You may retrieve your proof of purchase from your online profile.
• Refunds do not include the price of shipping. Except for defective items subject to conditions see under Quality of Items.
• The items must not miss attached accessories.
• Items excluded for returns are swimwear, underwear, earrings, cosmetics, toiletries and customised personalised items.
• Items will be refunded as per the original payment received by the User.
• After the period of 30 days (or 7 days for items on Sale) you may only return an item within 6 months of delivery to you if the item is defective with proof of purchase and shipping. Refer to your online profile to retrieve your required invoice.
• We will collect the item from you at no charge (defective items)– Refer to Conditions of Return
• Ensure all accessories linked to the item have been included.
• Kindly ensure that the item is packaged to protect the item/packed correctly as the courier may refuse to collect an item that is not packaged correctly.

Log A Return or Exchange (Change of Mind /Unsatisfied with Item)
• Email: info@avocardi.co.za
• Please include your proof of purchase- You may retrieve your proof of purchase from your online profile.
• Include reason for return / exchange
• Once your order has been validated and approved we will email you the outcome and process for shipping
• The customer will be responsible for the direct cost of returning the goods. A shipping quote will be provided in the email.
• Kindly return all approved items within 7 days.
• Ensure all accessories linked to the item have been included.

Incorrect or Damaged/ Defective Item Received
• Should you receive an order that may have been wrongly described, differs from an item that was presented on our website or is defective, we are so sorry and sincerely apologise for any errors and inconvenience you’ve experienced and endeavour to prioritise your query.
• Kindly advise us of any wrong/defective item within a period of no longer than 7 days after receipt of your order.
• If the order was wrongly delivered kindly do not open or meddle with the packaging as you may be liable to purchase the item if it has been opened.
• For ease of reference, kindly include a photo of the damaged or incorrect item.

Defective Item Defined:
A garment piece is considered defective if the garment has unacceptable defects or flaws negatively impacting the quality of the garment.
We do not regard the following as defects thus no returns will be considered:
• Damage caused by negligence, wrong use of products, lack of care by User
• Defects from normal wear and tear
• Where the item clearly describes specifications that may not have suited you.
• Altered items that have been made after it has been purchased from Avo Cardi will not be eligible for return.

Return Process (Incorrect or Damaged/ Faulty Product Received)
• Email info@avocardi.co.za
• Include : Order number
• Cell number
• Reason for Return
• Photo of Item
• Once your order has been validated and approved we will email you the outcome and process for shipping
• Avo Cardi will cover the cost of shipping.

Validation of Return (Change of Mind/Unsatisfied with Item/Incorrect or Damaged/Faulty)
• We will send you an email confirming the processing of your refund or exchange.
• The exchanged item will be delivered with the courier when the return is collected.
• You will receive a full refund within 7 days of the return after we have inspected your item and validated your query.
• Items that have been changed or altered will not be accepted, unless the nature of the return is a quality issue unrelated to the change or anything that was altered.

Refund Payments
• Payments received via debit or credit card will be refunded directly into the same account and may take up to 5 to 7 days to reflect in your account.
• Payments that was received via EFT/ bank deposits (direct deposit/transfer, banking app/online) will be refunded directly into your account. We would need to verify your banking details via email. Refunds will take 3 days to process and may take up to 5 to 7 days to reflect in your account.

Avo Cardi reserves the right to decline a return or exchange for any order for any reason where All the General Terms and Conditions and Terms and Conditions of Sale have not been met.

Cancellation of orders
• Orders that have already been placed cannot be cancelled.
• You can log a return upon receiving your parcel.
• Kindly refer to How to Log a return and Refund payments.
• Kindly note the T & C’s

General Cancellations
• We will cancel your order within 7 days in the event that we are not able to deliver your order. You refund will take place once we have received the item at our warehouse.
• From time to time, we could experience inventory challenges, and should your item or order be cancelled due to unforeseen inventory challenges we will inform you via email and complete a refund. You may also opt for another item.
• Kindly refer to the Returns Policy for items that have already been dispatched.
• Should you subsequently cancel your card or payment for any reason or if your card becomes invalid you will remain liable for the full cost of purchase price and/or any extra payments due. Should you breach any of the General Terms and Conditions we reserve the right to cancel your purchase and/or your account.

Refund Payments
• Payments received via debit or credit card will be refunded directly into the same account and may take up to 5 to 7 days to reflect in your account.
• Payments that was received via EFT/ bank deposits (direct deposit/transfer, banking app/online) will be refunded directly into your account. We would need to verify your banking details via email. Refunds will take 3 days to process and may take up to 5 to 7 days to reflect in your account.

Sample Sale Terms & Conditions

• Items sold on sample sales have either been worn by our models on editorial shoots and/or in-studio shoots and may not be 100% perfect.
• However, we have reflected this in our discounted prices.
• Sample sale items are sold as is.
• There are unfortunately no refunds.
• Please allow 5-7 working days for processing and packaging orders.
• Should you require assistance please feel free to email us at info@avocardi.co.za or feel free to DM us @avo.cardi

Avo Cardi takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Avo Cardi must execute the order within 30 days after the day on which the we received the order, unless both parties, being Avo Cardi and the User, have agreed otherwise.

Should Avo Cardi fail to execute the order within 30 days or within the agreed period, the User may cancel the agreement within 7 days per written notice.

Should we be unable to perform in terms of the agreement on the ground that the goods or services orders are unavailable, we will advise the User as soon as possible of this fact and refund any payments within 30 days after the day of such notification.

• Discount Codes are subject to all the Avo Cardi General Terms and Conditions and Terms and Condition of Sale, Privacy Policy and all other Avo Cardi Policies pertaining to the website usage. We suggest that you kindly read all these policies.
• If you do not agree to the Avo Cardi General Terms and Conditions and Terms and Condition of Sale, Privacy Policy and all other Avo Cardi Policies pertaining to the website usage., kindly do not use this website.
• The specific details of the discount code will be described in the specific promotion of the respective discount voucher.

Redeeming the Voucher:
• Discount vouchers have no cash value.
• You can only use the discount voucher within the time allocated on our website and on the discount voucher descriptions. The discount voucher cannot be used after expiry date.
• The discount voucher is applied to the value of the order and excludes delivery cost.
• Enter discount code on basket page
• Only one discount voucher can be used per order.
• No combination discounts are allowed- unless advertised by Avo Cardi
• If items on our website have already been stated as discounted items vouchers cannot be applied unless stated differently by Avo Cardi during a promotion.

Avo Cardi reserves the right to withdraw or change discount voucher code offers at any time.

• We may from time to time change or update information on this website without prior notice which includes amendments to the General Terms and Conditions, you are kindly advised to look over these General Terms and Conditions periodically as using and accessing our website implies that you generally accept these amendments.

• You understand you take sole responsibility for using this website and that the use of our services is at your own risk.
• As far is allowed by law, we take no liability for any indirect, direct, exceptional or resultant loss or damage in any way, or anyhow, for all products purchased or services used.
• By using our services, as far as allowed by law, you agree to indemnify Avo Cardi (Pty) Ltd against any loss or damage suffered or liability sustained by yourself or third parties connected to you, for the use of our services or purchases of any of our products.

This website is governed by the laws of South Africa and Avo Cardi chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

In the event that there is a claim against the company for items purchased, the claim may not exceed double the value of the item purchased.

www.avocardi.co.za is a site operated by Avo Cardi (Pty) Ltd Registration number 2020/024854/07 registered in South Africa. Our email address is info@avocardi.co.za. We currently operate in South Africa.

• Welcome to the Avo Cardi General Terms and Conditions page. By using our website, you accept and acknowledge that you have read and understand these General Terms and Conditions and agree to be bound by them. The agreement between the User and Avo Cardi is governed by these General Terms and Conditions, The Terms and Conditions of Sale and the Privacy Policy (whether you are officially registered with us or not), all of which are included on this website.
• Acceptance of the General Terms and Conditions by the User establishes a binding legal agreement between Avo Cardi (Pty) Ltd and the User, which shall inform and control the use of this website.
• If you do not agree to these General Terms and Conditions, kindly do not use this website.

You must be 18 years or older to place an order with Avo Cardi (Pty) Ltd.

• We may from time to time change or update information on this website without prior notice which includes amendments to the General Terms and Conditions, you are kindly advised to look over these General Terms and Conditions periodically as using and accessing our website implies that you generally accept these amendments.

• Avo Cardi grants you restricted access to this website based on your acceptance of these General Terms and Conditions set out herein.
• Access to this website and the contents displayed is for personal and non commercial use only.
• All logos, text, graphics, images and trademarks and other content displayed on this website are the property of Avo Cardi (Pty) Ltd. The website or any content on this website may not be reproduced, copied, sold or exploited for any commercial use without prior or special written authorisation granted by Avo Cardi (Pty) Ltd. This includes any product descriptions, prices, products and contents included on this website. These restrictions include uploading any illegal or harmful content, viral software or any unauthorised links to our website.
• Should we become aware of any discrepancies in the use of our website that contravenes the General Terms and Conditions we advise that we reserve the right to suspend our services at our sole discretion.

• Our website includes links to third parties’ websites, this does not suggest that we endorse or approve of these third parties, their business, their values, beliefs, activities or their websites.
• In terms of the use of cookies, other third parties present advertisements based on users’ previous visits to this website and/or other websites on the internet.
• Be advised that your reliance on information from third parties is done at your own risk and we do not take liability for any reliance of information obtained from these thirdparty sites.
• Be advised that you do have the choice of opting out by referring to the Google Settings on your device.

• While we strive to provide accurate and up to date information about our products and services, we are unable to warranty that the information will always be accurate and up to date. We do not accept any liability to you or any third parties for any loss or damages that may directly or indirectly occur through the use of our website, accessing the website or your inability to access our website.
• Any comments and views uploaded by Users or authorised people does not necessarily represent the views, opinions or values of Avo Cardi (Pty) Ltd.
• You understand that you take sole responsibility for your actions taken on this website in terms of content displayed, reliance on advice, information, omitted information, opinions whether they were unintentionally negligent or not. By using this website, you also understand that you are using this website at your own risk. Furthermore, we do not accept liability, to the extend allowed by law, for any viruses that may have allegedly been caused by accessing the website.
• Kindly note that it may be that the colours of the items displayed on our website may not exactly represent the colours of the items projected on your computer or mobile device, we cannot guarantee exact displays of colours on your devices.

• Protecting your personal information matters to us. Kindly refer to our Privacy Policy, to gain an understanding of how we collect, store, use and share your personal information. Kindly note that we will use your personal information to process your order and to inform you about our amazing products and services.
• From time to time you may upload comments onto our website which relates to recommendations and general feedback, by uploading these comments you agree to these comments being used by Avo Cardi to endorse our brand, products and for general commercial purposes without any repayment to you, part of loading your comments includes granting us a non-exclusive license to perform this action.
• You agree to not post any harmful, slanderous, abusive or indecent content and reject any claim against Avo Cardi (Pty) Ltd which might derive from such comments. You agree that any comments on our websites will not contravene any third-party rights, which includes trademarks, copywrites or any other rights.

• While we aim to always have our website available to you to ensure that you can access our amazing products and services 24 hours a day with the least amount of interferences, we are unable to guarantee that the service will not be disrupted at any time, or is free from errors, or that the servers are free from viruses or any harmful parts. Should the website be unavailable for any reason we do not accept any liability for non-availability or interferences
• It remains the exclusive discretion of Avo Cardi (Pty) to restrict, defer or suspend the website service for whatever reason and at any time. We reserve the right to restrict any User from using this website due to non-adherence to the General Term and Conditions.

All rights on and to this site, mobi sites and apps and all its contents, which includes, copywrites, trademarks, logos, texts, branding, videos, audio and other intellectual property as per the statutes of South African Law are owned by or belongs to Avo Cardi (Pty) Ltd. It is absolutely prohibited to modify, reproduce or distribute any of our content, any unauthorised use to strongly prohibited.

We ship all over South Africa. Rest of Africa will be rolled out in 2021. We will keep our website updated with further developments.

We do send out newsletters and notifications and other material related to marketing. Please remember that you do have the right to unsubscribe at any time from all marketing material. Kindly be advised that it may take up to 25 days to update your records.

You understand you take sole responsibility for using this website and that the use of our services is at your own risk. As far is allowed by law, we take no liability for any indirect, direct, exceptional or resultant loss or damage in any way, or anyhow, for all products purchased or services used. By using our services, as far as allowed by law, you agree indemnify Avo Cardi (Pty) Ltd against any loss or damage suffered or liability sustained by yourself or third parties connected to you, for the use of our services or purchases of any of our products.

The general terms and conditions fall under the jurisdiction of South African law. Any legal action and disputes will be managed and controlled by a legal team of our choice and be held within our head office region.
In the event that there is a claim against the company for items purchased, the claim by not exceed double the value of the item purchased.

The protection of your personal information is of utmost importance to us. The Privacy Policy explains how we collect, collate, process or store your personal information.

This Privacy Notice forms part of the agreement between the User and Avo Cardi and should be read in conjunction with the General Terms and Conditions, Terms and Conditions of Sale (whether you are officially registered with us or not), all of which are included on this website.

Acceptance of the Privacy Notice, General Terms and Conditions, Terms and Conditions of Sale by the User establishes a binding legal agreement between Avo Cardi (Pty) Ltd and the User, which shall inform and control the use of this website.

If you do not agree to the conditions as set out, kindly do not use this website.

We may from time to time change or update information on this Privacy Policy without prior notice as per business or legal requirements.

Avo Cardi shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

The use of your personal data includes but is not limited to the following:

• Creating an online account with us – which may include verifying your identity where necessary
• To process and deliver your order
• To ensure that you are included in competitions, surveys and promotions
• To receive input on improving our website, products, services, mobi-sites and apps
• Advertising products which could add value to you.
• To enquire about way to improve our service to you

• Your name and surname
• Your physical address
• Your email address
• Your cell number
• Your identity number / Date of Birth
• Your gender

Internet cookies is a small piece of data that we store on your computer through the web browser, with your permission only. These cookies are used by Avo Cardi to monitor and save data about Users’ session. We use cookies to identify repeat users, to monitor you.

User behaviour, manage your access and to gather collective information which will be used to improve overall user website experience through understanding the effectiveness of our website functionality. These improvements help users to easily find what they were searching for and to
assist in customizing personal experiences per user. As an example, to identify your preferences gathered through your saved items, wish list items, language preference etc. We may also send you advertising as per your identified interests. Be advised that you do have the choice of opting out by referring to the Google Settings on your device.

Your personal data is only shared with third parties during normal course of business while providing a service to you on condition that they have acknowledged that they will keep your information safe and secure and utilise the data for the purpose for which they are authorised. It may be that these service providers are located in other countries and in those cases the same strict security measures apply whereby they have acknowledged that they will keep your information safe and secure and utilise the data for the purpose for which they are authorised.

We may be required to supply your information to third parties for the following reasons:

• For the delivery of your products which was purchased on our website.
• As we expand, we might sell or acquire other business operations. This may require transfer of customer data.
• To comply with the law (should we be required to comply).
• For prevention of fraud or illegal activity
• Our service providers would include marketing, website hosting, customer service, general technological activities, payment platforms.
• To impose legal action on behalf of Avo Cardi or to administer legal action on behalf of others.
• We may use your data to compile profiles for statistical purposes.
• Should the User not provide any personal information we still collect system information in terms of the user behaviour for analytical purposes, the collection of data may include IP address, Users computer, location. We do not collect data about the specific User’s identification, and we will use the data with no restrictions.

We will not process any personal data for persons under the age of 18 without written consent from the parents or legal guardians.

• You may request us at any time to remove you from all marketing communications received from us.
• Enquire about the specific personal data we hold on record for you.
• You may request information about the purpose of the data sent to third parties i.e. service providers.
• You have the right to request access to your personal data held with us, you may correct, update, remove incorrect or invalid personal data we hold on record about you.
• You may also restrict processing of your personal information.

Kindly ensure that you always keep your personal information updated with us as required. Kindly note that where we need to protect our rights or for legal requirements, we may not be able to adhere to your request to delete any information. Kindly understand that we do require your personal information to conduct business with you.

We have appropriate measures in place to protect your personal data on our systems. We have SSL encryption to protect sensitive information such as Credit Cards. Access to your personal information is limited to employees and third parties who requires your data in normal course of business/need to know.

Our systems are monitored on a continuous basis for personal data breaches and possible. We cannot You and all relevant regulatory bodies will be will notified of any breaches in terms of our legal obligation.

We cannot be held liable for any loss or damage, as far as is permitted by law, where we have placed all reasonable system security measures in place and a third party out of the control of Avo Cardi has managed unlawfully gain access to your personal information, unless we were grossly negligent in the matter.

We cannot be held liable for any loss or damage where third parties have gained access to your personal information where you have disclosed information directly to the third party who subsequently gained access to your personal information.

We will keep a record of your personal information for the period in terms of our legal obligation. We may be required to retain your personal information for legal purposes or where you may have requested us to do so. We will permanently delete all records of personal data where we are no longer authorised to retain.

Should you require any further information about the processing of your personal information kindly contact privacyinfo@avocardi.co.za

• We want you to be 100% satisfied with your items.
• If you have changed your mind or not completely satisfied with your purchase for any reason you may return the item for a full refund, exchange or replacement within a period of 30 days (or 7 days for items on Sale) of delivery to you subject to the conditions below.
• Kindly note that this policy forms part of the Terms and Condition of Sale and General Terms and Conditions and has the same meaning as the Terms and Conditions of Sale and General Terms and Conditions, unless we have noted differently.

• We want you to be 100% satisfied with your items.
• If you have changed your mind or not completely satisfied with your purchase for any reason you may return the item for a full refund, exchange or replacement within a period of 30 days (or 7 days for items on Sale) of delivery to you subject to the conditions below.
• Kindly note that this policy forms part of the Terms and Condition of Sale and General Terms and Conditions and has the same meaning as the Terms and Conditions of Sale and General Terms and Conditions, unless we have noted differently.

• We want you to be 100% satisfied with your items.
• If you have changed your mind or not completely satisfied with your purchase for any reason you may return the item for a full refund, exchange or replacement within a period of 30 days (or 7 days for items on Sale) of delivery to you subject to the conditions below.
• Kindly note that this policy forms part of the Terms and Condition of Sale and General Terms and Conditions and has the same meaning as the Terms and Conditions of Sale and General Terms and Conditions, unless we have noted differently.

• We want you to be 100% satisfied with your items.
• If you have changed your mind or not completely satisfied with your purchase for any reason you may return the item for a full refund, exchange or replacement within a period of 30 days (or 7 days for items on Sale) of delivery to you subject to the conditions below.
• Kindly note that this policy forms part of the Terms and Condition of Sale and General Terms and Conditions and has the same meaning as the Terms and Conditions of Sale and General Terms and Conditions, unless we have noted differently.

• Should you received an order that may have been wrongly described, differs from an item that was presented on our website or is defective, we are so sorry and sincerely apologise for any errors and inconvenience you’ve experienced and endeavour to prioritise your query.

• Kindly advise us of any wrong/defective item within a period of no longer than 7 days after receipt of your order.

• If the order was wrongly delivered kindly do not open or meddle with the packaging as you may be liable to purchase the item if it has been opened.

• For ease of reference, kindly include a photo of the damaged or incorrect item.

• Should you received an order that may have been wrongly described, differs from an item that was presented on our website or is defective, we are so sorry and sincerely apologise for any errors and inconvenience you’ve experienced and endeavour to prioritise your query.

• Kindly advise us of any wrong/defective item within a period of no longer than 7 days after receipt of your order.

• If the order was wrongly delivered kindly do not open or meddle with the packaging as you may be liable to purchase the item if it has been opened.

• For ease of reference, kindly include a photo of the damaged or incorrect item.

• Should you received an order that may have been wrongly described, differs from an item that was presented on our website or is defective, we are so sorry and sincerely apologise for any errors and inconvenience you’ve experienced and endeavour to prioritise your query.

• Kindly advise us of any wrong/defective item within a period of no longer than 7 days after receipt of your order.

• If the order was wrongly delivered kindly do not open or meddle with the packaging as you may be liable to purchase the item if it has been opened.

• For ease of reference, kindly include a photo of the damaged or incorrect item.

• Should you received an order that may have been wrongly described, differs from an item that was presented on our website or is defective, we are so sorry and sincerely apologise for any errors and inconvenience you’ve experienced and endeavour to prioritise your query.

• Kindly advise us of any wrong/defective item within a period of no longer than 7 days after receipt of your order.

• If the order was wrongly delivered kindly do not open or meddle with the packaging as you may be liable to purchase the item if it has been opened.

• For ease of reference, kindly include a photo of the damaged or incorrect item.

• Should you received an order that may have been wrongly described, differs from an item that was presented on our website or is defective, we are so sorry and sincerely apologise for any errors and inconvenience you’ve experienced and endeavour to prioritise your query.

• Kindly advise us of any wrong/defective item within a period of no longer than 7 days after receipt of your order.

• If the order was wrongly delivered kindly do not open or meddle with the packaging as you may be liable to purchase the item if it has been opened.

• For ease of reference, kindly include a photo of the damaged or incorrect item.

• Should you received an order that may have been wrongly described, differs from an item that was presented on our website or is defective, we are so sorry and sincerely apologise for any errors and inconvenience you’ve experienced and endeavour to prioritise your query.

• Kindly advise us of any wrong/defective item within a period of no longer than 7 days after receipt of your order.

• If the order was wrongly delivered kindly do not open or meddle with the packaging as you may be liable to purchase the item if it has been opened.

• For ease of reference, kindly include a photo of the damaged or incorrect item.

• Should you received an order that may have been wrongly described, differs from an item that was presented on our website or is defective, we are so sorry and sincerely apologise for any errors and inconvenience you’ve experienced and endeavour to prioritise your query.

• Kindly advise us of any wrong/defective item within a period of no longer than 7 days after receipt of your order.

• If the order was wrongly delivered kindly do not open or meddle with the packaging as you may be liable to purchase the item if it has been opened.

• For ease of reference, kindly include a photo of the damaged or incorrect item.

• Should you received an order that may have been wrongly described, differs from an item that was presented on our website or is defective, we are so sorry and sincerely apologise for any errors and inconvenience you’ve experienced and endeavour to prioritise your query.

• Kindly advise us of any wrong/defective item within a period of no longer than 7 days after receipt of your order.

• If the order was wrongly delivered kindly do not open or meddle with the packaging as you may be liable to purchase the item if it has been opened.

• For ease of reference, kindly include a photo of the damaged or incorrect item.